Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Aecron Technologies (“Aecron Technologies”, “UploadDoc”, “we”, “us”, or “our”), governing your access to and use of the UploadDoc platform at https://uploaddoc.space, https://workspace.uploaddoc.space, and all related document intake and status-tracking links (collectively, the “Service”).

By creating a workspace account, accepting a team invitation, or submitting a document through an UploadDoc intake link, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you are creating or managing an Organization Workspace on behalf of a company, academic department, firm, or other legal entity, you represent that you have authority to bind that entity to these Terms.

UploadDoc offers two workspace structures: Personal Workspaces (for individual professionals) and Organization Workspaces (for teams collaborating across shared intake folders).

• Account Registration & Verification: Workspace users must provide accurate registration information and verify their email address using a 6-digit One-Time Password (OTP) or Google OAuth.
• Credential & 2FA Security: You are responsible for maintaining the confidentiality of your password (minimum 12 characters), TOTP Two-Factor Authentication (2FA) devices, and single-use backup codes. You must notify us immediately at support@uploaddoc.space if you suspect unauthorized access to your workspace.
• Team Members & Role Permissions: Organization Workspace Owners may invite colleagues within their plan’s seat allowance and assign role-based permissions (owner, admin, member, and folder-level permissions). The Workspace Owner is responsible for all actions taken by invited members within the workspace.
• Workspace Ownership Transfer: Organization ownership may be transferred to another active team member via our Dual-Confirmation Ownership Transfer workflow in Workspace Settings.

UploadDoc enables external clients, students, vendors, and applicants (“Submitters”) to upload files via dedicated intake links (/submit/...) without registering an account, and to monitor review progress or upload corrected files via a unique tracking link (/track/[token]).

• Submitter Warranties: If you are a Submitter uploading a document, you represent and warrant that: (a) you have the legal right and authority to submit the file and any personal data contained within it to the receiving workspace; (b) your submission is accurate and free of malware, viruses, or destructive code; and (c) you will keep your unique tracking link confidential.
• Workspace Verification Responsibility: UploadDoc provides full-fidelity browser previews and feedback tools, but Aecron Technologies does not verify the legal authenticity, factual accuracy, or regulatory sufficiency of submitted documents. The receiving Workspace is solely responsible for reviewing, approving, or requesting fixes for incoming files.

Paid workspace subscriptions and token add-on bundles are priced in Nigerian Naira (NGN) and processed securely through Paystack.

• How Approval Tokens Work: Exactly one (1) token is deducted from your workspace balance when a team member marks a submitted document as Approved / Accepted. Receiving uploads, previewing files in the browser, rejecting submissions, and requesting corrections (“Ask for a fix”) consume zero (0) tokens.
• Token Add-On Top-Ups & Balance Rules: Workspaces can purchase one-time Token Add-On Bundles (such as the Standard Token Pack of 2,000 tokens for ₦5,000 or the Volume Token Pack of 5,000 tokens for ₦10,000). Purchased and monthly tokens remain in your workspace token balance, are non-transferable between workspaces, have no monetary or cash value, and cannot be redeemed or exchanged for cash.
• Subscription Cancellation & Resumption: You may cancel an active paid subscription at any time from Workspace → Billing. When canceled, your workspace retains all paid plan features and limits until the end of your current billing period (currentPeriodEnd), and you may resume the subscription at any time before that period ends. After the billing period expires without renewal, the workspace transitions to free-tier capacity limits while retaining its remaining token balance.
• Refund Policy: Except in cases of verified duplicate charges, platform billing errors, or where required by applicable Nigerian consumer protection law, all subscription fees and token pack purchases are non-refundable after purchase.
• Chargebacks & Payment Disputes: If a workspace initiates an unsubstantiated payment dispute or chargeback through Paystack or a financial institution, Aecron Technologies reserves the right to suspend the workspace and deduct disputed tokens while our compliance team reviews the transaction.

Eligible workspaces can connect Google Drive, Microsoft OneDrive, or Dropbox to automatically sync approved documents into designated external folders.

• Authorization & Folder Access: By connecting a cloud storage account, you authorize UploadDoc to upload approved files and create target subfolders in your selected cloud drive via official OAuth 2.0 APIs.
• Third-Party Quotas & Availability: Automatic cloud sync depends on the availability of your third-party cloud provider and sufficient storage quota in your external account. Aecron Technologies is not liable for sync delays or failures caused by revoked OAuth permissions, full external storage drives, or third-party provider outages.
• Post-Sync External Access: Once a document is synced to your external Google Drive, OneDrive, or Dropbox folder, its access permissions, backups, and retention inside that external drive are governed solely by your settings with that cloud provider.

UploadDoc is an active intake and review platform, not an indefinite archival backup service:

• Retention Windows: Workspaces can configure Pending Queue Retention (up to 30 or 90 days depending on plan) and Accepted Document Retention (up to 180 or 365 days depending on plan) in Settings → Data & Retention.
• Automatic Expiration & 7-Day Notice: Each document is assigned a retentionExpiryDate. We send an automated reminder 7 days prior to expiry. After the expiry date passes, the file binary is permanently deleted from UploadDoc’s storage and cannot be recovered from UploadDoc.
• Zero-Retention Cloud Handoff: If your workspace enables “Remove the UploadDoc copy after cloud sync” (purgeBinaryAfterSync), you instruct UploadDoc to permanently delete its copy of the file binary immediately after confirming delivery to your connected cloud storage.

You agree not to misuse the Service or assist anyone else in doing so. Specifically, you must not:

• Upload, collect, or distribute malware, ransomware, trojans, spyware, or malicious scripts through any intake folder.
• Use UploadDoc intake links for phishing, identity theft, fraudulent credential harvesting, or unlawful solicitation.
• Upload content that infringes third-party intellectual property rights, violates the Nigeria Data Protection Act (NDPA) 2023, or is illegal under Nigerian or international law.
• Attempt to bypass plan limits, file size caps, allowed file extension filters, rate limiters, or OTP verification controls.
• Probe, scan, reverse-engineer, or perform unauthorized load/penetration testing against UploadDoc APIs, worker queues, or storage infrastructure.

Your Documents & Content: You and your Submitters retain all ownership and intellectual property rights in the documents, files, logos, and metadata uploaded to UploadDoc (“Customer Data”). You grant Aecron Technologies a limited, non-exclusive, worldwide, royalty-free license solely to store, encrypt, generate browser previews, transmit notifications, and sync Customer Data to your connected cloud storage as necessary to provide the Service.

Platform Intellectual Property: The UploadDoc software, visual interfaces, brand elements, workflow designs, and documentation are owned by Aecron Technologies and protected by copyright, trademark, and intellectual property laws. Feedback or feature suggestions submitted via our in-app feedback tools may be used by Aecron Technologies to improve the Service without obligation or compensation.

Compliance Suspension & Appeals: We may suspend or restrict access to a workspace or user account if we reasonably detect a violation of these Terms, a security threat, or an unresolved payment dispute. Suspended users are presented with the suspension reason in-app and may submit an appeal to support@uploaddoc.space.

Service Disclaimers: Except as expressly stated in these Terms, the Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, Aecron Technologies disclaims all implied warranties of merchantability, fitness for a particular purpose, and uninterrupted availability.

Limitation of Liability: To the fullest extent permitted by law, Aecron Technologies and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data arising out of your use of the Service. Our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amount paid by your workspace to Aecron Technologies in the twelve (12) months preceding the event giving rise to the claim, or (b) ₦50,000 NGN.

Governing Law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

Amicable Resolution & Jurisdiction: Before initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute informally by contacting support@uploaddoc.space. If a dispute is not resolved within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Federal Republic of Nigeria.

Contact Us: Official legal notices, support requests, and questions regarding these Terms should be sent to Aecron Technologies at support@uploaddoc.space (Support & Legal) or hello@uploaddoc.space (General Inquiries).